When I interviewed for an office manager over 3 years ago I was looking for someone with various and specific skills. I needed someone that had exceptional customer service skills, bookkeeping skills, real estate background, and someone always looking to improve our systems and efficiency.
Michelle has all of those traits and has been a great fit to the team of West Nashville Living.
What I liked about Michelle when I first met her was she brought ideas to the table. She is eager, organized and a very hard worker.
If you call or email our office about a home for rent she is the first one you meet. Michelle is very cordial with everyone on the phone and goes the extra mile to help them out. One time over a year ago I remember someone had moved to town looking for a place to rent. We had just rented out a place that was in their budget. Michelle helped them with showing them listings & other websites that had places to rent. Her willingness to help people allows her to connect with them. Those same folks continued to follow up with us. When we had a place open up they were the first to apply.
I asked Michelle some questions below so you can learn more about her.
1) How did you get into property management/real estate services?
My background is in Customer Service, Business Administration and Bookkeeping and most jobs I have had, have been a compilation of all three in some way, shape, or form. The transition to Real Estate seemed logical in the current market. I am pretty good at paperwork and in Real Estate you are required by law to have a ton of it.
2) What is your favorite part of working at WNL?
I like meeting and talking to people wanting to move to our lovely neighborhood. Nashville is my hometown and it makes me happy that other people want to be here as well.
It gives me a sense of pride when I hear nice things about the company I work for and the people I work with. It reminds me that we are doing our jobs in a respectful way.
3) What are some of the bigger changes you have seen in the rental market since you started in the business?
Aside from the monetary differences, the influx of “relocatees” to our beautiful city has been astonishing.
I was just as amazed a couple years ago when I started seeing more new construction homes in the rental market. It is not just the demand for homes that has increased but residents are wanting higher quality and are willing to pay for it.
4) If you were not working in real estate what would you be doing?
I think I would enjoy office management consulting so I could help people set up functional offices and teach people about different programs and how they can be utilized for optimal work flow. I think that would be fun and I know a lot of people could use my help. I could then set aside time to do some tax prep during the season.